The most current information available about outages, maintenance, or other known problems is always posted here first. Important articles of a timely nature are also posted here for as long as they are relevant.

You may sign up to receive these notices via e-mail; this assures that you will see each notice as soon as it is posted. The notices are also posted to the "pair.notices" newsgroup on our customer news server, and available as an RSS feed.

Security Notices - Security vulnerabilities in commonly used packages are reported here.

FreeBSD 6.2 Upgrade Announcement - we will be upgrading all user servers to FreeBSD 6.2 over the coming months.

E-Mail Form Vulnerabilities - we are seeing a large number of exploits against e-mail gateway forms.
PHP Configuration Change - we made a change to our PHP configuration in July 2004

[Nov 4, 2007, 12:09 AM] dukoni Downtime

dukoni(www305) encountered an error and rebooted. Upon rebooting, a manual file systems check was performed. Downtime was less then 20 minutes.

[Nov 3, 2007, 11:21 AM] dukoni Downtime

dukoni (www305) required a reboot and manual filesystem check to clear a hardware error condition. We apologize for the downtime, for it was over 15 minutes.

[Nov 3, 2007, 7:07 AM] db89 Emergency Drive Swap

db89 experienced a primary drive failure at approximately 6AM Eastern. The drive has been replaced at this time and the server is functioning normally. No customer data was lost. We apologize for any inconvenience this may have caused.

[Nov 3, 2007, 3:35 AM] vilya Downtime

vilya (www60) encountered an error and reset. Downtime was about 10 minutes.

[Nov 3, 2007, 3:33 AM] ulawun Downtime

ulawun (www432) encountered an error and reset. Downtime was about 10 minutes.

[Nov 3, 2007, 12:09 AM] uttu, zortzi, rilwi, ngatwo Maintenance Completed

Tonight's upgrades have been completed. zortzi and rilwi both have 120GB primary drives; uttu has a 160GB primary; and ngatwo has a 140GB primary drive. Downtime for each server was under 10 minutes.

[Nov 2, 2007, 10:00 PM] uttu, zortzi, rilwi, ngatwo Planned Maintenance

uttu, zortzi, and ngatwo will be receiving primary drive swaps this evening. rilwi will receive a shadow swap. Downtime for this maintenance should not exceed 10 minutes. An additional notice will be posted once the upgrades are completed.

[Nov 2, 2007, 7:39 PM] colima Emergency Maintenance

colima (www423) suffered a catastrophic hardware failure which required a chassis swap. It is now a Core2 6400 with 2GB of RAM. Total downtime about 20 minutes.

[Nov 2, 2007, 6:09 PM] mailwash34, mailwash38 Problems

Between approximately 2:15 and 3:15 PM Eastern this afternoon, the combination of a software error and a low-disk condition caused approximately 20% of mails delivered by mailwash34 and mailwash38 to have the message body stripped out. The message sender was left intact.

We apologize for this inconvenience. We are currently testing fixes for the software error, and are monitoring the mailwash servers closely.

[Nov 2, 2007, 2:58 PM] enore Downtime

enore (www468) came under high load and required a reboot. The downtime for this was about 10 minutes.

[Nov 2, 2007, 9:04 AM] voot, gyaku Downtime

voot (www154) became unresponsive under high load and needed to be rebooted. Total downtime was about 10 minutes. gyaku (www351) encountered an error and reset. Total downtime for gyaku was 5 minutes.

[Nov 2, 2007, 4:14 AM] mokpa, raung, thenge, rinjani Maintenance Completed

Today's upgrades are complete. raung and thenge how have 160GB drives, rinjani now has a 200GB drive, and mokpa was given a new ShadowDrive. Downtime for each server was about 5 minutes.

[Nov 2, 2007, 3:24 AM] vilya Downtime

vilya (www60) encountered an error and reset. Downtime was about 10 minutes.

[Nov 2, 2007, 3:22 AM] ulawun Downtime

ulawun (www432) encountered an error and reset. Downtime was about 10 minutes.

[Nov 2, 2007, 1:09 AM] mokpa, raung, thenge, rinjani Planned Maintenance

mokpa (www303) will be taken down shortly to swap out a failing ShadowDrive. raung (www405), thenge (www270), and rinjani (www402) will be taken down for drive upgrades. Downtime for each server should be under 5 minutes. An additional notice will be posted when everything is complete.

[Nov 1, 2007, 11:27 PM] kavachi Downtime

kavachi (www437) became unresponsive while in service and was reset. Downtime was about 5 minutes.

[Nov 1, 2007, 11:23 PM] patru Downtime

patru (www232) encountered an error and was reset. Downtime was less than 5 minutes.

[Nov 1, 2007, 10:44 PM] kuolau Downtime

kuolau (www386) became unresponsive while in service and was reset. Downtime was about 5 minutes.

[Nov 1, 2007, 6:50 PM] mokpa Downtime

mokpa (www303) encountered an error and was reset. Downtime was about 10 minutes.

[Nov 1, 2007, 5:03 AM] tinco, ifin, ootanei, alilos, siyazi Maintenance Completed

Today's upgrades are complete. ootanei now has a 160GB drive. tinco and ifin now have new primary drives, and alilos and siyazi now have new ShadowDrives. Downtime for each server was about 5 minutes.

[Nov 1, 2007, 3:58 AM] ulawun Emergency Maintenance

ulawun (www432) started to show signs of a failing chassis. The new chassis is a Core2 6400 with 2GB of RAM. Down time was about 20 minutes.

[Nov 1, 2007, 1:19 AM] tinco, ifin, ootanei, alilos, siyazi Planned Maintenance

tinco (www41) and ifin (www36) will be taken down shortly to swap out failing drives. ootanei (www467) will be taken down for a drive upgrade, and alilos (www296) and siyazi (www251) will be taken down for ShadowDrive upgrades. Downtime for each server should be under 10 minutes. An additional notice will be posted when the upgrades are complete.

[Oct 31, 2007, 8:45 PM] ajilan Downtime

ajilan (www384) crashed under high load and was rebooted. Downtime was under 10 minutes.

[Oct 31, 2007, 7:41 PM] sali Downtime

sali (www454) crashed under high load and was rebooted. Downtime was under 10 minutes.

[Oct 31, 2007, 7:16 PM] savo Downtime

savo (www436) was rebooted to clear an error condition. Downtime was under 5 minutes.

[Oct 31, 2007, 2:41 PM] ciot Downtime

ciot (www161) became unresponsive while in service and required a reboot. Downtime was 10 minutes.

[Oct 31, 2007, 5:48 AM] berkano Downtime

berkano (www147) encountered an error and reset. Downtime was less than 10 minutes.

[Oct 31, 2007, 4:56 AM] ngetal, gief, emlis, ekinek Maintenance Completed

Today's upgrades are complete. ngetal (www25) now has a 120GB drive, emlis (www216) and ekinek (www359) now have 160GB drives, and gief (www178) was given a new ShadowDrive. Downtime for each server was about 5 minutes.

[Oct 31, 2007, 1:29 AM] ngetal, gief, emlis, ekinek Planned Maintenance

ngetal (www25), gief (www178), emlis (www216), and ekinek (www359) will be taken down shortly for drive upgrades. Downtime for each server should be under 10 minutes. An additional notice will be posted when the upgrades are complete.

[Oct 30, 2007, 10:57 PM] Network Maintenance

For the next 90 minutes, we will be taking down each of our gateway routers in turn, in order to install additional capacity. Customer traffic should not be noticeably disrupted at any time during this maintenance.

[Oct 30, 2007, 3:14 PM] padaya Downtime

padaya (www385) became unresponsive while in service and required a reboot. Downtime was 10 minutes.

[Oct 30, 2007, 2:49 PM] kappa Downtime

kappa (www6) became unresponsive while in service and required a reboot. Downtime was 10 minutes.

[Oct 30, 2007, 5:13 AM] auma, foma Maintenance Completed

The drive swaps on auma (www86) and foma (www176) have been completed. auma now has a new ShadowDrive, and foma now has a new primary drive. Downtime for each server was under 5 minutes.

The drive upgrades on ngetal (www25) and gief (www178) have been postponed until tomorrow night.

[Oct 30, 2007, 3:10 AM] auma, foma, ngetal, gief Planned Maintenance

auma (www86) and foma (www176) will be taken down shortly to swap out failing drives. ngetal (www25) and gief (www178) will be taken down for drive upgrades. Downtime for each server should be under 5 minutes. An additional notice will be posted when everything is complete.

[Oct 30, 2007, 12:12 AM] gebo Downtime

gebo (www139) encountered an error and reset. Downtime was about 10 minutes.

[Oct 29, 2007, 9:50 PM] paell Downtime

paell (www153) encountered an error and was rebooted. Downtime was 10 minutes.

[Oct 29, 2007, 4:59 PM] enore Downtime

enore (www468) became unresponsive while in service and required a reboot. Downtime was 10 minutes.

[Oct 29, 2007, 2:57 PM] ghiq Emergency Maintenance

After encountering multiple unrecoverable errors, the primary drive was swapped for the shadow drive and a new shadow drive was installed. The cumulative downtime for this server was approximately 40 minutes.

[Oct 29, 2007, 12:27 PM] ghiq Downtime

The server ghiq (www324) crashed due to a high load and was rebooted. The total downtime was under 10 minutes.

[Oct 29, 2007, 12:21 PM] jera Downtime

jera.pair.com (www142) encountered an error and required a reboot. Downtime was less then 10 minutes.

[Oct 29, 2007, 8:24 AM] paell Downtime

paell (www153) encountered an error and required a reboot. The downtime for this was about 15 minutes.

[Oct 29, 2007, 2:36 AM] gebo Downtime

gebo (www139) ran out of swap space while in service and had to be rebooted. Downtime was about 10 minutes.

[Oct 28, 2007, 6:18 PM] Network Problems

Our monitoring suggests that shortly after 6pm Eastern time, HE.net began blackholing traffic destined for our network. We have seen a decrease in inbound and outbound traffic on that circuit, with no corresponding rise on other circuits. The traffic levels are slowly returning to normal, and we are seeking an explanation from the provider. If any customer continues to be affected by this "brownout", please contact us with details.

[Oct 28, 2007, 5:22 PM] ingwaz, yekk Downtime

ingwaz (www149) and yekk (www124) both encountered a hardware error and required multiple reboots. The downtime for each was about 20 minutes. We apologize for the multiple downtimes for each of these servers.

[Oct 28, 2007, 11:54 AM] klesh Downtime

The server klesh (www200) crashed due to a high load and was rebooted. The total downtime of this server was approximately 15 minutes.

[Oct 28, 2007, 11:39 AM] gebo Downtime

The server gebo (www139) crashed due to a high load and was rebooted. The total downtime of this server was under 10 minutes.

[Oct 28, 2007, 3:59 AM] yitiya Emergency Maintenance

yitiya (www252) suffered from a sudden drive failure and has been swapped to its shadow drive. Data was current as of about 21:48 on October 27, and mailbox data is current as of 2:36 EDT today. Downtime was about 15 minutes. We apologize for any inconvenience this may cause.

[Oct 27, 2007, 11:21 AM] jera Downtime

jera (www142) encountered an error and required a reboot. The downtime for this was about 15 minutes.

[Oct 27, 2007, 3:04 AM] noldo Downtime

noldo (www56) encountered an error and reset. Downtime was less than 10 minutes.

[Oct 26, 2007, 3:20 PM] noldo Downtime

noldo (www56) experienced a higher than normal load and required a reboot. The downtime was about 10 minutes.

[Oct 26, 2007, 1:33 PM] ulawun Downtime

ulawun (www432) became unresponsive while in service and required a reboot. Downtime was 5 minutes.

[Oct 26, 2007, 2:38 AM] vroo, flaid Emergency Maintenance

vroo (www125) and flaid (www91) will be taken down shortly to swap out failing shadow drives. Downtime for each server should be less than 5 minutes.

[Oct 26, 2007, 2:06 AM] diaf Downtime

diaf (www215) encountered an error and was restarted. Downtime was about 15 minutes.

[Oct 25, 2007, 9:35 AM] niwun Downtime

niwun (www225) encountered an error and needed to be rebooted. Total downtime was around 5 minutes.

[Oct 24, 2007, 1:51 PM] uann Maintenance Completed

Today's FreeBSD upgrades have now been completed.

[Oct 24, 2007, 12:17 PM] uann Planned Maintenance

The following servers will be taken down momentarily to perform FreeBSD 6.2 Upgrades.

uann (www462)

An additional notice will be posted once all upgrades have been completed.

[Oct 24, 2007, 8:25 AM] jera Downtime

jera (www142) became unresponsive while in service and needed to be rebooted. A manual file system check was required in order to restore the server back to service. Total downtime was 20 minutes.

[Oct 24, 2007, 4:36 AM] yali, kindoi, zhun, barcena, zelaza Maintenance Completed

Today's upgrades are complete. yali (www382), kindoi (www308), zhun (www107), and barcena (www421) now have 160G drives, and zelaza (www247) now has a 200G drive. Downtime for each server was under 10 minutes.

[Oct 24, 2007, 2:40 AM] yali, kindoi, zhun, barcena, zelaza Planned Maintenance

yali (www382), kindoi (www308), zhun (www107), barcena (www421), and zelaza (www247) will be taken down shortly for drive upgrades. Downtime for each server should be under 10 minutes. An additional notice will be posted when the upgrades are complete.

[Oct 23, 2007, 2:15 PM] kwarcu Downtime

kwarcu (www293) became unresponsive while in service and required a reboot. Downtime was 10 minutes.

[Oct 23, 2007, 2:07 PM] ando Downtime

ando became unresponsive while in service and required a reboot. Downtime was 5 minutes.

[Oct 23, 2007, 6:23 AM] aaze Downtime

aaze (www65) encountered an error and required a reboot. The downtime was about 10 minutes.

[Oct 23, 2007, 4:16 AM] aaze, egon, sarkai, tehun, teloa, wutare Maintenance Completed

Today's upgrades are complete. egon (www410) now has a 120GB drive. sarkai (www309), tehun (www226), teloa (www427), and wutare (www277) now have 160GB drives. Also, aaze (www65) now has a new ShadowDrive. Downtime for each server was under 10 minutes.

[Oct 23, 2007, 1:41 AM] aaze, egon, sarkai, tehun, teloa, wutare Planned Maintenance

aaze (www65) will be taken down shortly to swap out a failing ShadowDrive. egon (www410), sarkai (www309), tehun (www226), teloa (www427), and wutare (www277) will be taken down shortly for drive upgrades. Downtime for each server should be under 10 minutes. An additional notice will be posted when the upgrades are complete.

[Oct 22, 2007, 9:55 PM] ajilan Downtime

ajilan (www384) became unresponsive while in service and was rebooted. Downtime was 5 minutes.

[Oct 21, 2007, 4:50 PM] padaya Downtime

padaya (www385) encountered an error and required a reboot. The downtime was about 10 minutes.

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